I/We, (hereinafter below referred to as “the customer”) agree to the below basic terms and
conditions of sale by ZethFrost (Pty) Ltd Trading as SecuYou (hereinafter below referred to as “SecuYou”)
in respect of goods to be supplied and/or services to be rendered:

Change of address

The customer chooses domicilium citandi et executandi (“chosen address for service of all
correspondence, notices and legal process”) at the address set out by the customer upon sign
up on the SecuYou’s Website https://secuyou.co.za/
The customer undertakes to notify SecuYou in writing within 7 (seven) days of any change of

Pricing increments

Prices quoted by SecuYou are determined from time to time and are subject to increases at the
discretion of SecuYou. SecuYou shall be entitled to increase the cost of goods delivered or services
rendered to the customer with prior written notice.
SecuYou’s quotations are valid for the period indicated thereon and upon expiry of the validity
period, unless the assumptions and input costs that were used to calculate the price reflected on
the quote, change and result in an increased cost to SecuYou in delivering services, SecuYou shall
have the right to renegotiate the price of the goods or services; the changed assumptions are to
be material changes that have a material effect on the price. The new pricing will be concluded
by written mutual agreement between the parties.
The price may include a delivery fee for delivery of the goods to the customer.
Should a legitimate error be made by SecuYou’s employee, agent, servant in relation to any price
quoted to the customer, the customer shall be notified of any price change.


All pricing on the website automatically includes 15% Value-Added Tax as prescribed in South Africa’s law on VAT.
Shipping is charged out to all orders, but when the total basket reaches a certain amount- an automated system will determine the appropriate discount to remove the shipping charge granting free delivery.
Please click here for more information on this topic.

Clearance Stock

The terms and conditions outlined below apply to products marked and categorised as
Clearance on the SecuYou website.
Clearance items will carry a 1-month repair return warranty only.
Clearance items cannot be returned for sales credit.
Any items found faulty new / out of box failure can only be returned within 7 days of purchase
for credit or repair.
No items can be credited after the 1-month repair warranty.
No items can be returned to stock if credited within the 1-month repair warranty
No discount can be provided to clearance items, the listed sales pricing is final.
Standard shipping costs will apply to all clearance items, locally or remotely.
The customer acknowledges that Clearance products may be considered, shop soiled, or end of
range. All goods are sold as is.
SecuYou will not be liable to the customer in application or incorrect installation of the products
supplied or utilised. Product installation are as per manufacturers installation manual


The customer agrees that the signature of any agent, contractor, sub-contractor or employee of
the customer on SecuYou ’s official delivery note/invoice/waybill, or the delivery note of any
authorized independent carrier will constitute valid delivery of the goods purchased.
Any delivery date stated on any order confirmation is approximate only. SecuYou shall not be
bound by that date but will make all reasonable efforts to deliver by that date.
Whilst SecuYou will endeavour to ensure that goods are delivered timeously, it shall not be
responsible for any delays in the delivery of such goods, and the customer shall not be entitled
to refuse acceptance of such late deliveries.
The risk in and to the goods shall pass from SecuYou to the customer at the time of delivery
notwithstanding that ownership will not pass to the customer until full payment of the purchase
price. Delivery shall be deemed to have taken place against signature of SecuYou’s or its courier
partners delivery note.
In the event that SecuYou makes delivery of the goods to the customer in instalments, each
instalment shall be deemed to be the subject of a separate contract and non-delivery or delay
in delivery of any such instalment shall not affect the balance of the contract or entitle the
customer to cancel the contract.
When goods are delivered in accordance with the paragraph above, payments relating to
separate deliveries shall be paid as agreed between SecuYou and the customer, and payment by
the customer shall not be postponed until such times as all the goods ordered have been
If the customer fails to take delivery of the goods ordered due to a direct /indirect act/omission
by the customer, its employees or agents, then the risk in the goods shall immediately pass to
the customer and the customer shall be liable to pay SecuYou the reasonable costs of storing,
insuring and the handling of goods, until delivery takes place. This may be charged at up to
10% or at the discretion of SecuYou based on the nature of the case at hand.

Please refer to our Delivery policy here: Here

Cost of delivering items

All prices of items posted on the website are exclusive of delivery costs.
Delivery costs will be stated separately when settling the order and may vary daily for each
SecuYou will deliver free of cost to all major centres subject to the specified minimum order
values and volumetric limitations.
Delivery outside of major centres can be subject to additional transport cost to outlying* areas.
*Any area outside the major centres. A list will be made available on request.
Standard Delivery costs calculated at checkout
Additional Delivery costs could arise subject to additional transport costs should the goods exceed a 20Kg maximum volumetric weight.

Delivery Period

SecuYou shall make an effort to supply the items ordered, provided that SecuYou has such items in
stock, to the delivery address within 3 – 7 working days (within the borders of The Republic of
South Africa) of the order confirmation and the required receipt of payment. Prior to delivering
an order, the buyer may be contacted to verify the correctness of the order. This may cause
some delay in delivery. When registering, buyers must state a telephone number on which they
can be reached during the day (such as their number at work or a mobile phone number), so
that the delay, if any, will be as short as possible.
The delivery periods referred to above are of an indicative nature and are not guaranteed.
Should the order not be delivered within 30 days or otherwise agreed timeline, the buyer will
be entitled to cancel the order at no charge.
SecuYou may dispatch the delivery in parts. Any extra costs for subsequent deliveries will be
borne by SecuYou .

Warranties and repairs

Goods are guaranteed according to either SecuYou’s supplier-specific warranties (see
Here), or the original
Manufacturer’s warranties. Where indicated certain goods may be sold to the customer on the
basis of SecuYou not accepting any responsibility for latent defects in which case any product
warranties are specifically excluded.
Should a product supplied to the customer by SecuYou be faulty or require return for credit and
where a warranty is applicable, the customer shall contact SecuYou within Ten (10) days from the
goods becoming defective and arrange for the goods to be returned to SecuYou, where applicable.
Liability under the above paragraph is restricted to the cost of replacement of faulty goods or
granting of a credit to the value of such goods. Any goods returned must be accompanied by
the original tax invoice as issued by SecuYou.
All warranties and guarantees shall become immediately null and void should any equipment
be tampered with; seals be broken; or should the goods be operated outside of specifications.
Damage caused by lightning strikes, power surges, power spikes, or other incidents beyond the
control of SecuYou are not covered in any warranties.
Should SecuYou find no fault with the returned goods, this will be returned to the customer, and
a 10% handling fee will be charged.
Where goods are returned for repair the customer shall be required to accept a cost estimate
prior to any repair work being carried out. Any item returned for repair to SecuYou may be sold
to defray costs if such repair items are not collected within 120 days of such repair being carried

Reservation of ownership

Until such time as the customer has paid the purchase price in full in respect of any purchase
of goods, the ownership in and to all such goods shall remain vested in SecuYou. SecuYou shall, in
its sole discretion, without notice to the customer, be entitled to take possession of any such
goods which have not been paid for and in respect of which payment is overdue, in which event
the customer shall be entitled to a credit in respect of the goods so returned being the price at
which the goods are sold or the value thereof as determined by SecuYou. The customer hereby
waives any right it may have for a spoliation order against SecuYou in the event that SecuYou takes
possession of any goods.

Damages in transit

Notice of claims arising out of damage in transit must be lodged by the customer directly with
the carrier, SecuYou shall also be provided with a copy of the notice.
The customer undertakes to inspect goods upon delivery for any damage or defect which may
have occurred in transit and to inform the driver and SecuYou immediately during the offloading
process of the extent and nature of the damage in transit. In the event of a claim arising out of
damage in transit, this inspection by the customer will be referred to.

Responsibility for losses, damages or delays

SecuYou will not be in any way responsible for losses; consequential losses; damages or delays
sustained by the customer, irrespective of whether this is caused by or arising from any error;
discrepancy; defect on specifications; measurements or other instructions; natural disasters,
unavoidable accidents of any kind, acts of the State’s enemies, riots, lockouts, cessation of
labour, transport delays, shortened hours of labour, insurrection, war, the imposition of any
trade boycotts or sanctions of trade restrictions by any government, authority, company or
organisation or person or persons, whether within the Republic of South Africa or anywhere
else, or any other cause or contingency whatsoever beyond the control of SecuYou .
SecuYou provides no guarantees or warranties (whether express or implied) as to the suitability
of any goods for any purpose for which they are required.


  1. Acceptance of payments: SecuYou Online Website accepts payments via Mobicred, Payfast, RCS, Snapscan, Maestro, and Zapper.
  2. Online payment transactions: These transactions will be acquired for SecuYou via the relevant payment gateway. Users can view their security certificate and security policy on the payment gateway’s website. (https://payfast.io/)
  3. Protection of customer data: Customer order details will be stored separately from payment details, and SecuYou scrutinizes all transactions carefully to prevent attempted fraud. A transaction may be refused if SecuYou is not satisfied with its legitimacy. No payment information is stored in SecuYou’s database.
  4. Agreement of sale: Placing an item in a shopping basket or wish list without completing the purchase cycle does not constitute an agreement of sale. An agreement of sale between SecuYou and a user only comes into effect if and when payment authorization is received from the payment gateway.
  5. Right to refuse orders: SecuYou reserves the right to refuse to accept and/or execute an order without giving any reasons. SecuYou also reserves the right to cancel orders in whole or in part as circumstances dictate.
  6. Liability: Users cannot hold SecuYou liable if items are not available when the purchase cycle is completed later, and SecuYou may remove such an item from the shopping basket if no stock is available. SecuYou shall only be liable to refund monies already paid by the user.
Payment Options


If the customer fails to perform any of its obligations when due, SecuYou may decline to accept
further orders or make further deliveries to the customer or may revoke and/or withdraw and/or
suspend and/or cancel and/or close the customer’s Online account/ credit facility/ SecuYou
account at any time and any future purchases shall be on terms and conditions as determined
by SecuYou in its absolute and sole discretion.
Should the customer default in making payment of any overdue amounts owing, SecuYou shall be
entitled, but not compelled, to forthwith demand that the whole amount outstanding on the
account be paid, notwithstanding that a portion of the amount would not be owing in
accordance with the agreed terms of payment.
In the event of SecuYou having to institute any legal proceedings against the customer for breach,
repudiation, specific performance or for any other reason whatsoever in terms hereof, the
customer undertakes and agrees to pay the company’s legal costs on scale as between Attorney
and own Client, including collection commission, tracing charges and any other charges
incurred by SecuYou in enforcing its rights in terms hereof.
Any dispute arising in terms of this agreement may be referred to arbitration in accordance
with the rules of the Arbitration Foundation of South Africa or to the Consumer Commission
which may have jurisdiction in terms of this agreement, or directly to a court having the
requisite jurisdiction.


It is agreed that these standard terms and conditions of sale shall be governed by the laws of
the Republic of South Africa.
No addition to, variation, or cancellation of these standard terms and conditions of sale shall
be of any force or effect unless contained in writing and signed by or on behalf of both parties.
In particular, the customer agrees that any term or condition which may on any order, written
or verbal and which is at variance with the terms of this agreement, shall be of no force or
effect unless incorporated in a document signed by a director of SecuYou and the customer and
which has been prepared specifically for the purpose of varying the terms of these conditions.
The customer hereby consents in terms of Section 45 of the Magistrates court Act No 1944, as
amended, to the jurisdiction of the Magistrates Court in respect of any action instituted against
the customer by the company. It shall nevertheless be entirely within the discretion of SecuYou as
to whether to proceed against the customer in such court or any other court of competent
Any relaxation or indulgence which SecuYou may show or allow to the customer shall operate
only in respect of the issue in which it was given and shall in no way constitute a novation or
waiver or estoppel against or by SecuYou or in any way prejudice SecuYou in respect of its rights
against the customer.
No terms, warranties or representations other than:
• Those expressly contained in this document; or
• Reduced to writing and signed on behalf of both SecuYou and the customer; or
• Incorporated in SecuYou’s standard terms and conditions of sale from time to time
Will be of any force or effect as between the parties. The customer acknowledges that it has
not relied on any warranties or representations made by SecuYou in influencing its decision to
contract with SecuYou .