Delivery Policy and Procedures

Free Shipping Information

Thank you for choosing SecuYou as your preferred provider for your security needs. We appreciate your business and would like to take this opportunity to explain our delivery policy to ensure you have a clear understanding of how our company operates and how our deliveries are processed.

As a small operation, we have opted to utilize the delivery system provided by our suppliers whenever possible in order to make our shipping affordable and avoid extended lead times. This means that once you place an order with us and it has been paid for, we will then place the order with our supplier who will ship the goods directly to your doorstep.

Lead Times:

Please note that deliveries could take up to 14 working days, although the average order is typically delivered within 7 working days. We strive to make deliveries as quickly as possible, but due to the manual mechanics involved in our small operation, there may be occasional delays.

Delivery Process:

Once your order has been placed and paid for, we will forward the order to our supplier who will then ship the goods to the delivery address you provided. In cases where the items can be sourced at a local branch, we will do so and then ship the goods to you via Fastway, our trusted delivery partner.

Delivery Agreement:

By placing an order with us, you agree that the signature of any agent, contractor, sub-contractor, or employee of yours on our official delivery note/invoice/waybill, or the delivery note of any authorized independent carrier will constitute valid delivery of the goods purchased. Please note that any delivery date stated on our order confirmation is approximate and not binding, although we will make all reasonable efforts to deliver by that date.

The risk and ownership of the goods pass from SecuYou to you at the time of delivery, regardless of ownership not passing to you until full payment of the purchase price. Delivery is deemed to have taken place upon signature of our delivery note or that of our courier partners.

In the event that we make delivery of the goods to you in installments, each installment shall be considered a separate contract, and non-delivery or delay in delivery of any such installment shall not affect the balance of the contract or entitle you to cancel the contract. Payments relating to separate deliveries shall be paid as agreed between SecuYou and you, and payment by you shall not be postponed until all the goods ordered have been delivered.

If you fail to take delivery of the goods ordered due to a direct or indirect act/omission by you, your employees, or agents, the risk in the goods shall immediately pass to you, and you shall be liable to pay SecuYou the reasonable costs of storing, insuring, and handling the goods until delivery takes place. This may be charged at up to 10% or at the discretion of SecuYou based on the nature of the case at hand.

Cost of Delivering Items:

Please note that all prices of items posted on our website are exclusive of delivery costs, which will be stated separately when settling the order and may vary daily for each order. We offer free delivery to all major centers, subject to specified minimum order values and volumetric limitations. However, delivery outside of major centers may be subject to additional transport costs to outlying areas. A list of outlying areas will be made available upon request. Standard delivery costs will be calculated at checkout, but please be aware that additional delivery costs could arise subject to additional transport costs should the goods exceed a maximum volumetric weight of 20 kg.